Oscar Hernández Porta
Biography
Oscar Hernández Porta is a Partner at NTT DATA and Head of Application Services in Spain for the Industry and Telecommunications sectors. In this role, he leads the evolution of large-scale technology services, driving new delivery models that combine industrialization, efficiency and quality in an environment of continuous innovation and transformation. In the field of Artificial Intelligence, he focuses on taking AI beyond proof-of-concept initiatives, transforming delivery models and integrating AI not only into the way services are built, operated and evolved, but also into how they are conceived and how organizations collaborate with clients. Within this context, he sponsors initiatives such as the transformation journey NTT DATA is undertaking together with Ecoembes, aimed at providing the capabilities, talent and commitment required to evolve from a traditional service model towards an AI-native operating model.
Session
- AI For TodaySpeaker
Use Case 4 - Efficiency? Not only. A new way of working and delivering value to customers
Tuesday 22 September, 15:30 – 15:55Main StageEcoembes and NTT DATA share what happened when an efficiency programme turned into a change in how teams actually work. Starting from a familiar goal — do the same things faster — the first results forced a rethink of the development model, team structures and the business–technology relationship, built on SPECs, spec-driven and test-driven development, and AI. The freed capacity raised a harder question: what becomes possible that wasn't viable before? A real-world account of simplifying and personalising customer interactions, and the scaling challenges — measurement, security, governance, model cost, architecture.