Biography
Miguel Arroja is EMEA Sales Leader at Deepgram, where he leads enterprise sales strategy and drives the company's growth across European markets. Deepgram specializes in voice AI for enterprise use cases, and Miguel focuses on helping organizations use speech technology to transform customer interactions and business operations.
Previously, he was Regional Vice President at Slack, leading the company's activities across Spain, Italy, and Portugal, and held senior commercial roles at Salesforce. His experience spans enterprise software, go-to-market strategy, revenue growth, and building high-performing sales teams in fast-moving technology markets.
His perspective is especially relevant for audiences interested in voice AI, enterprise adoption, customer experience, sales leadership, and the commercial transformation of AI technologies.
Session
- AI For TechSpeaker
Use Case 3 - AI Voice Agents: From Pilot to Production
Tuesday 22 September, 15:00 – 15:25Main StageVoice AI has left the lab. Enterprises are putting AI voice agents in front of real customers, and the gap between a promising pilot and a production deployment is where many projects stall. Drawing on deployments across multiple industries, we'll examine what it takes to run voice agents at enterprise scale: the barriers that most often derail adoption, the technical foundations production demands (real-time latency, accuracy on real-world audio, predictable cost), and the operational groundwork that separates a compelling demo from a system customers rely on. Attendees will leave with a clear view of how leading companies moved from proof of concept to production, the mistakes that cost them time, and a practical framework for deploying voice AI that holds up in live customer conversations.
With Terrell Sheridan